Refund Policy

Effective Date: March 8, 2026

Thank you for shopping with Yixiang Vision. We strive to provide high-quality landscape photography products and a smooth customer experience. This Refund Policy explains the conditions under which refunds, replacements, or order issue resolutions may be handled for purchases made through yixiangshop.store.

By purchasing from our Website, you agree to this Refund Policy.

1. General Policy

Because our products may include digital downloads, licensed image files, or other non-returnable visual products, all sales are generally considered final unless otherwise stated in this Refund Policy.

We encourage customers to carefully review product descriptions, file details, licensing information, and order information before completing a purchase.

2. Digital Products

For digital products, including downloadable landscape photography, image files, and licensed digital content:

  • Refunds are generally not offered once the file has been delivered, accessed, downloaded, or made available to you
  • This is because digital products cannot be returned in the same way as physical goods
  • If you experience a technical issue with file access, delivery, or download, please contact us and we will make reasonable efforts to assist you

Refunds for digital products may be considered only in limited cases, such as:

  • You were charged more than once for the same order
  • You did not receive the purchased file due to a verified system issue
  • The delivered file is corrupted, unusable, or materially different from the product description
  • A refund is otherwise required under applicable law

3. Physical Products (If Applicable)

If we offer physical products such as printed artwork, framed prints, or other shipped items, refund or replacement requests may be considered in the following situations:

  • The item arrived damaged
  • The wrong item was delivered
  • The item was lost in transit and confirmed undelivered
  • The item has a major defect not caused by misuse

To request support for a physical order, please contact us within 7 days of delivery and include clear evidence where possible, such as photos of the item, packaging, and shipping label.

We reserve the right to determine whether a replacement, partial refund, full refund, or other resolution is appropriate.

4. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

  • You changed your mind after purchase
  • You no longer want the product
  • You purchased the wrong item by mistake
  • You failed to review the product description, format, size, or licensing terms before purchase
  • You cannot use the file due to software, device, or user-side compatibility issues not caused by our product
  • You request a refund for a digital product after download, access, or delivery, except where required by law
  • Minor differences in appearance, color, or display caused by screen settings or device differences

5. Order Issues and Support

If you believe there is a problem with your order, please contact us as soon as possible at:

CogburnBlacher2315@outlook.com

Please include:

  • Your order number, if available
  • Your full name
  • The email address used for the order
  • A clear description of the issue
  • Any relevant screenshots, images, or supporting details

We will review each request and respond within a reasonable time.

6. Duplicate Payments

If you were accidentally charged more than once for the same order, please contact us. Verified duplicate payments may be refunded to the original payment method.

7. Technical Problems

If you are unable to access or download a purchased digital file due to a technical problem, we will make reasonable efforts to:

  • Re-send the file
  • Provide an updated download method
  • Offer a replacement file where appropriate
  • Consider another fair resolution if the issue cannot be fixed

8. Refund Method

If a refund is approved, it will generally be issued to the original payment method used for the purchase, unless otherwise required or agreed.

Please note that processing times may vary depending on your payment provider or financial institution.

9. Chargebacks

If you experience an issue with your order, we encourage you to contact us first before initiating a chargeback or payment dispute.

If a chargeback is filed for a validly delivered product without first contacting us, we reserve the right to provide order records, delivery records, access logs, and related evidence to the payment provider in response to the dispute.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time without prior notice. Any updates will become effective when posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Refund Policy or need help with an order, please contact us:

Yixiang Vision
Guangzhou Yixiang Technology Co., Ltd.
Website: yixiangshop.store
Email: CogburnBlacher2315@outlook.com
Address: Room 206, No. 14 Nanling Middle Road, Baiyun District, Guangzhou, China

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