Effective Date: March 8, 2026
Thank you for choosing Yixiang Vision. This Delivery Policy explains how products purchased through yixiangshop.store are delivered, including digital products and, where applicable, physical products.
By purchasing from our Website, you agree to this Delivery Policy.
1. Digital Product Delivery
Yixiang Vision primarily offers digital landscape photography products, including downloadable image files and licensed visual content.
For digital purchases:
- Delivery is usually made electronically
- Download access may be provided immediately after successful payment
- In some cases, delivery may also be sent by email or through your order confirmation page
- Delivery times may vary depending on payment confirmation, system processing, and technical conditions
In most cases, customers should receive access to their purchased digital product shortly after the order is successfully completed.
2. Delivery Confirmation
Once your order has been successfully processed, you may receive:
- An order confirmation email
- A download link
- Access to files through the Website
- Other digital delivery instructions, depending on the product type
Please make sure the email address provided during checkout is accurate.
3. Delayed or Failed Digital Delivery
If you do not receive your digital product within a reasonable time after payment, possible reasons may include:
- Incorrect email address provided at checkout
- Payment still pending or not fully completed
- Email delivery delays
- Spam or junk mail filtering
- Temporary technical issues on the Website or payment system
If you experience a delay or cannot access your purchased files, please contact us at:
CogburnBlacher2315@outlook.com
Please include your order details, the email address used during purchase, and a description of the issue so we can assist you.
4. File Access and Download Responsibility
Customers are responsible for:
- Providing a valid email address at checkout
- Downloading and saving purchased files promptly where applicable
- Ensuring their device, software, and internet connection support access to the purchased files
We recommend that customers save backup copies of delivered digital products after successful download.
5. Physical Product Delivery (If Applicable)
If Yixiang Vision offers physical products in the future, such as printed landscape artwork, framed prints, or other shipped items, delivery terms may include:
- Processing times before shipment
- Shipping carrier and method
- Estimated delivery times
- Delivery regions and restrictions
- Tracking information, where available
Shipping times for physical products are estimates only and may be affected by logistics providers, customs processing, weather conditions, local delivery disruptions, or other factors beyond our control.
6. Shipping Address Accuracy
For any physical product orders, customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delivery issues caused by:
- Incorrect address details
- Incomplete recipient information
- Failed delivery attempts due to customer unavailability
- Customs delays or import restrictions in the destination country
7. Delivery Fees
For digital products, no physical shipping fee generally applies unless otherwise stated.
For physical products, shipping fees, handling charges, taxes, or customs-related costs may apply depending on the product and destination. Any applicable charges will be shown during checkout where relevant.
8. Risk of Loss for Physical Orders
If physical goods are offered, risk of loss or damage may transfer to the customer upon delivery to the shipping address or upon handover to the shipping carrier, depending on applicable law and the shipping arrangement used.
9. Technical Support for Delivery Issues
If you have trouble receiving or accessing your order, we will make reasonable efforts to assist with:
- Resending delivery emails
- Reissuing download links where appropriate
- Confirming order status
- Helping resolve file access issues
Support requests should be sent to:
CogburnBlacher2315@outlook.com
10. Order Processing Availability
Orders may be processed automatically or manually depending on the product type and payment confirmation status.
We reserve the right to delay delivery in cases involving:
- Payment review
- Fraud prevention checks
- Technical interruptions
- Product availability updates
- Unexpected operational issues
11. Changes to This Delivery Policy
We may update this Delivery Policy from time to time without prior notice. Any updates will become effective once posted on this page with a revised effective date.
12. Contact Us
If you have any questions about this Delivery Policy or need help with your order, please contact us:
Yixiang Vision
Guangzhou Yixiang Technology Co., Ltd.
Website: yixiangshop.store
Email: CogburnBlacher2315@outlook.com
Address: Room 206, No. 14 Nanling Middle Road, Baiyun District, Guangzhou, China